Your satisfaction is our priority. We offer a 90-day money-back guarantee on all OutGear products. If you're not completely happy with your purchase, we'll make it right.
90-Day Money-Back Guarantee
You have 90 days from the date of delivery to request a return for any reason. Whether the product didn't meet your expectations or you simply changed your mind, we've got you covered.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request is made within 90 days of delivery
- The item is in its original condition (unused or gently used)
- The item is in its original packaging, if possible
- You have your order number or proof of purchase
How to Start a Return
- Contact us: Email support@outgear-official.com with your order number, the product name, and the reason for your return.
- Wait for instructions: Our support team will review your request and provide return instructions within 1-2 business days. Do not send items back without receiving return authorization first.
- Ship the item: Once approved, securely package the item and ship it using the method provided in your return instructions.
- Receive your refund: After we receive and inspect your return, we will process your refund.
Refund Process
Once your return is received and inspected, we will notify you by email. If approved:
- Refunds are issued to the original payment method used at checkout.
- Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card provider.
- Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
Exchanges
We do not offer direct exchanges at this time. If you need a different product or variant, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us immediately at support@outgear-official.com. Please include:
- Your order number
- Photos of the damaged or incorrect product
- Photos of the packaging (if damaged in transit)
We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned:
- Items returned after the 90-day guarantee period
- Items that have been significantly modified or intentionally damaged
- Gift cards or promotional items
Late or Missing Refunds
If you haven't received a refund within 10 business days of our confirmation email:
- Check your bank account or credit card statement again
- Contact your credit card company — it may take additional time for the refund to post
- Contact your bank — there is often processing time before a refund appears
- If you've done all of this and still have not received your refund, contact us at support@outgear-official.com
Contact Us
For any return or refund questions, email us at support@outgear-official.com. Our team typically responds within 24 hours.